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Back Story:
My DS has a new power switch which needs to be soldered on, so I turned to the interwebs to find some place to repair it. *shakes head* Silly, silly me. I should have looked at the reviews before I went.
What happened:
I brought my DS in, there was no receipt, log or anything save for e-mails in my inbox that I had dropped it off. The attendant says the DS will be done in 3 days, so I wait for about a week before I call in wondering if they've started on it or not. The person on the end of the phone is not happy to hear from me. He says he doesn't know when it'll be done, and that I should wait.
Several days later, I call and find out that not only has it not been repaired (a.k.a. 20 minutes to solder a piece of metal on) they haven't started on it. I hear the man on the other end of the phone say exasperatedly, "This is the second time she's called! What should I do!?" He tells me he'll call me tomorrow. He doesn't, but I -do- get a puzzling e-mail at about 6:30 p.m. that night:
"I checked ds today. I can reassemble but am unsure on what needs soldering."
....
So um... not only have you not started on it, you don't even know what's wrong with it, and you've waited a week and a half to contact me about it?
Thankfully, there's a happy end to this story - sort of. I told them to just give the damn thing back to me, and I'll find someone more competent else to solder it on.
In closer, I get a mail from the owner saying,
"It is ready for pickup. We cannot solder those on, the solder points are
too small. Sorry."
Thanks for your apologies and not charging me, but I really wish you would have just said up front that you couldn't do it instead of wasting a week and a half of my time.
The Wank:
Apparently, another girl that had less-than-stellar service reviewed Tek on Yelp.com, and was harassed by the owner.
Pic of the Yelp thread here.
More problems with the owner.
And of course, the owner's personal statement on Tek's Yelp page:
I've been computer, console, and arcade gaming since the late 70s. I have also been reviewing computer hardware since 1998. I have to say that I have seen a lot of really crappy web ideas with venture capital support, and I expect Yelp to fail soon. That is too bad, because I crave bad Yelp reviews. You see, it is reverse psychology. Bad reviews mean you are actually good. For instance, my coworker Josh was in the Thundercloud subs across the street a few weeks ago. Thundercloud is awesome. I always get a good sub, people are nice, and I tip well. Well Josh was sitting there, and an out of work English major/Yelper came in, with a bitchy look on her face, and said "do you guys know how bad your reviews are on Yelp?" You see, that is someone not from Austin, someone who does not know how to make a sandwich, and someone who doesn't have a life. I have realized the less of a life you have, the more Yelp reviews you have. In that way it is just like Twitter. Get a life.
Never been on Yelp, never participated in Yelp, but I will say this: I don't care what your reviews are. All I cared about was getting my power switch on my DS soldered, and I was met with abysmal customer service and well, a waste of time. Also, P.S. bitching at people and saying "you don't care" about reviews when you harangue people who do give you bad reviews is called...
caring what other people think.
If you don't, I'm glad none of my money is going towards your business.
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